When I worked at a web host, we had people like that. Being support sucked. Like, yes, it sucks that your e-commerce site that uses horrifically outdated software is offline but, we don’t offer quad nines, especially not on a $35/year shared hosting plan. And, honestly Drew, your site gets single-digit visits per month and sells erotica based upon the premise of Edgar Allen Poe being transported to 1990s Brooklyn and working as an apartment building super. At best, you’re breaking even on that hosting bill.
I tried this in the first place I lived at where I paid for my own internet, which was Comcast at the time.
They said (paraphrasing because it was a long time ago) their contract specified they were not responsible for any outages, nor any income lost due to same. I don’t know if that’s true, but I was young and naive and accepted it at face value.
Outages are a thing of the past since I switched to 4G. If you asked me in 2010 if 4G of all things would be better than a wired connection I would never have believed it.
It’s fast enough and never had an outage. Once in the past year I rotated the antenna to point at a different mast because it was being a little slow. I assume cell towers are a higher priority of infrastructure as they serve more people, and as there are multiple I can connect to there is also redundancy.
It is basically just a web form these days (just google “xfinity outage” or whatever).
They cut you off after a certain number of outages per quarter. And they decide how much money you get per outage. So if your next door neighbor has never reported an outage and you report every single one, they’ll get more for that one report.
I knew a guy who did this with Comcast for every minute his Internet was out. He’d call them every day for weeks until they cut him an account credit
When I worked at a web host, we had people like that. Being support sucked. Like, yes, it sucks that your e-commerce site that uses horrifically outdated software is offline but, we don’t offer quad nines, especially not on a $35/year shared hosting plan. And, honestly Drew, your site gets single-digit visits per month and sells erotica based upon the premise of Edgar Allen Poe being transported to 1990s Brooklyn and working as an apartment building super. At best, you’re breaking even on that hosting bill.
I tried this in the first place I lived at where I paid for my own internet, which was Comcast at the time.
They said (paraphrasing because it was a long time ago) their contract specified they were not responsible for any outages, nor any income lost due to same. I don’t know if that’s true, but I was young and naive and accepted it at face value.
Outages are a thing of the past since I switched to 4G. If you asked me in 2010 if 4G of all things would be better than a wired connection I would never have believed it.
It’s fast enough and never had an outage. Once in the past year I rotated the antenna to point at a different mast because it was being a little slow. I assume cell towers are a higher priority of infrastructure as they serve more people, and as there are multiple I can connect to there is also redundancy.
It is basically just a web form these days (just google “xfinity outage” or whatever).
They cut you off after a certain number of outages per quarter. And they decide how much money you get per outage. So if your next door neighbor has never reported an outage and you report every single one, they’ll get more for that one report.